END USER LICENSE AGREEMENT — TwgIBMiControl
Version 1.2 — October 2026

TwgIBMiControl is software of TwinGroup Global Solutions S.r.l., Via Venezia 2, 20834 Nova Milanese (MB), Italy, VAT IT05276770962 ("Twingroup"). By installing or using the software you accept this agreement. If you do not accept it, do not install or use the software.

1. LICENSE
Twingroup grants you a non-exclusive, non-transferable license to use the software for the period, number of IBM i systems and modules stated in the license key. A trial license is for evaluation only and expires on the date stated in the key.

2. WHAT IS NOT ALLOWED
Except as expressly permitted by mandatory law, you may not:
a) copy the software, except for one backup copy;
b) modify, decompile or disassemble it, or derive its source code;
c) bypass, disable or alter the license check or the limits of the key;
d) assign, lend, resell or distribute the software or the key to third parties;
e) use the software or any part of it to build a competing product.

3. OWNERSHIP
The software, its documentation and all updates remain the exclusive property of Twingroup and are protected by copyright law. This agreement transfers no ownership rights.

4. LICENSE CHECK AND DATA
Once a day the software checks the license with Twingroup's server (twglayer.com). It sends only: the license key, a random installation code, the software version, the PC operating system, the number of IBM i systems configured and how many of them are not covered by the license (the number only, not the serial number). It does not send addresses, users, passwords or any data read from the IBM i, except as described below for the AI Agent, if you switch it on.
The license key may list the serial numbers of the IBM i systems covered: a system with a different serial number works for a 30-day grace period, then monitoring stops until the key is updated. Twingroup uses this information to manage licenses and may deactivate a key used in breach of this agreement.
If you choose to send emails "Via Twingroup", the alarm text and the PDF report pass through Twingroup's server only to be delivered to the recipient you entered.
The software reads the IBM i with the user you provide; we recommend a user with read-only permissions.
AI Agent (optional, off until you switch it on in Settings). If you switch it on, when the disk space or blocked job queue alarm is raised, or when you request it, the software reads, read-only, and sends to Twingroup's server, together with the license key, the following technical data: disk and temporary storage usage; names, sizes and dates of journal receivers; names, number of files and sizes of output queues; names of the jobs and users using the most temporary storage; status of the job queues and subsystems involved, names and status of the active jobs in those subsystems and text of QSYSOPR messages waiting for a reply. Twingroup passes them to an artificial intelligence service provider (Anthropic) only to produce the analysis, which is returned to the software. Twingroup keeps only a usage log (date, license, quantity), not the data sent. No passwords or ERP data are sent and the agent changes nothing on the IBM i. You can switch it off at any time. With a trial license the number of analyses is limited. Analyses are a support tool: always check them before acting on the system.

5. WARRANTY AND LIABILITY
The trial version is provided "as is", without warranties. Paid licenses are governed by the terms of the commercial agreement. To the extent permitted by law, Twingroup is not liable for indirect damages, data loss or loss of profit arising from the use of the software. TwgIBMiControl is a support tool: it does not replace the customer's own monitoring and backup procedures.

6. TERM
The license ends when the key expires, or immediately in case of breach of this agreement. When the license ends you must stop using the software and delete it.

7. GOVERNING LAW
This agreement is governed by Italian law. The Court of Monza (Italy) has exclusive jurisdiction, unless mandatory law provides otherwise.

Contact: support@twingroup.com
